How do I select kit design, colourway and size in my pledge?
A detailed sizing and design/colour survey will be sent to all backers after the campaign ends to confirm pledges before shipping. At this point you will be able to select which designs, colourways and sizes you require.
A size guide is now available from the main campaign page for reference.
Last updated: June 08, 2018 06:36
How do I add individual items to my pledge?
A few people have asked how to add individual items to an existing pledge to make up their own kit. eg. a Cap & Sock Bundle + extra Gilet. I’ve created the Individual Item Pricelist on the campaign page to aid this process.
Once you’ve made your pledge, simply choose the item(s) you’d like from this list and do the following:
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Click the “Manage your Pledge” button. If you have not pledged yet it will say “Back this Project”.
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Increase the pledge in the “Pledge Amount” box by the total of the items you want to add.
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A detailed sizing and design/colour survey will be sent to all backers after the campaign ends to confirm pledges before shipping. At this point you will be able to select which items in which designs, colourways and sizes you require. We just need the total amount pledged for now.
If you haven’t pledged yet and want to just make up your own kit outside the bundles, pick your item(s) from the pricelist and choose Pledge #1, pledging the total amount of all selected items.
Last updated: June 08, 2018 03:06
Do the garments have UV Protection?
Our friends in the Southern Hemisphere and those lucky enough to live in sunnier climes have asked if our kit has sun protection.
Happy to confirm all jerseys and bibs are rated SPF 40+.
Last updated: June 08, 2018 06:35
Is there a guarantee?
Absolutely. First off, when you reserve your Victory Chimp kit on Kickstarter your card will not be charged immediately…You have until the campaign ends on 6 July to figure out whether it’s right for you. If not, no worries!
Also, we are offering our backers a 30-day returns guarantee on all kits once shipped.
Last updated: July 06, 2018 04:37
Can I return/exchange my kit?
We want to bring you cycling art and apparel that you love, so if for any reason you’re not happy with your purchase, we’ll put it right.
A detailed sizing and design/colour survey will be sent after the campaign ends to confirm pledges before shipping, but if you receive your kit items and would prefer a different size, we will be more than happy to exchange as required.
Last updated: July 06, 2018 04:37
Sizing
A full size guide for all items is available here: https://cdn.shopify.com/s/files/1/1356/6275/files/Victory_Chimp_Kit_Collection_Size_Guides_cba08d60-2126-4bd5-8cfa-049389f2caa0.pdf
Please refer to this size guide before completing surveys or pre-ordering additional items.
Last updated: July 06, 2018 07:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.